Szkolenie Różnice Kulturowe - Cultural Differences Training

How to get along with other nations and stay sane.

In today’s global economy world, it is increasingly crucial to work together with different countries and nationalities to achieve common goals. We have teams from all over the world working on the same projects, servicing clients, or working for different nationalities.

Understanding the differences, their origins, and embracing them to make to make the most out of the flavours that cultures gives us is one of the keys of today’s business.

This training is aimed at people who frequently work with other nations in business setting, want to know how to talk to get the message through, act to be well perceived.

Current training programme focuses on: Poland – for expats starting their adventure in Poland, Germany, Italy, France, UKI, Spain, the US and India.

What you will learn

After this training you will be able to:

• Build your knowledge about the country you mainly work with
• Understand what drives people from these locations
• Understand how our preconceptions influence communication and behaviour (unconscious bias)
• Understand how your actions may be interpreted by people in other countries
• Understand how to find common ground
• Build your self confidence in communicating with other nations

The training is filled with practical tips and tricks, role plays and techniques that will help you feel much more confident when talking and doing business with other nations.

Training programme

During this training you will find answers to the following questions:

1. Background

• Education
• Core values
• Religion
• Business protocol
• History

2. Business skills

• Communication styles (communication matrix what is said vs what is meant)
  What are the verbal and non-verbal clues that you should be aware of? What to avoid and what to emphasize?
• Credibility
  How to build credibility with other nations? What will build your credibility and what will destroy it?
• Persuasion
  What works best when trying to persuade other nations and why.
• Presenting Ideas
  How you should present ideas, so they are understood and taken up. What are the main differences and points of interest?
• Meetings
  Where to have meetings? Is office always the best setting for a conversation? What are the do’s and don’ts of office etiquette?
• Remote communication
  How is remote communication by phone, videoconference or email done? Do you always have to say certain phrases not to come across as rude or is this a pure figure of speech?
• Typical conversational topics
  In UK its weather, in Italy it may be football, in US latest shooting. Which subjects should you avoid, and which are particularly interesting for a given nation?

3. Managing people

• Leadership styles
  Choosing a leadership style that is appreciated by a particular nation may be crucial in motivating and leading teams. It also helps to understand what may be required from you when you report to a person from a given country.
• Recruiting/hiring
  What kind of interview questions are appreciated and what is an ideal interview setting? What kind questions can you expect when talking to someone from a given country? Is it rude to ask about people’s families or religious beliefs?
• Motivating
  What are the typical motivating factors and where do they come from? Why is it that money is not that important to Germans, but key to Indians?
• Feedback & evaluation
  Asking for feedback and evaluation may be considered rude and inappropriate in some countries while for others it is considered a key for a successful relationship. Learn what to say and how to listen so your feedback is heard and not misinterpreted.
• Teamwork
  Is it considered normal for bosses in India to sit on the open space? Do employees in Germany have the same teamworking principles as people in Poland? Do I always have to agree with my boss from US?
• Decision making
  What is the decision-making process in different countries? How can you influence the decisions and what do they really mean? Do you usually have to consult or is it considered weak to show that you cannot decide?
• Trivia and funny facts

4. Relationships – customer & supplier

• Negotiation
  What are typical negotiation points and how prepared should you be? What can you expect during typical negotiations with a particular nation? How does typical decision-making process look like?
• Selling
  Typical selling points that these nations take into account, what to expect during sales pitches, what are pitfalls to avoid? You will learn
• Dining, Entertaining
  Should you take your client, boss or peers out for dinner? What kind of etiquette you should be aware of and what may surprise you? How to appreciate food and be polite.